The 2011 plan will read familiar to those who saw last year’s plan. It is essentially an updated version of that plan, and like it parallels the 12-part structure of the LSC baseline technology guidelines commonly used by Legal Services field programs to assess their overall technology needs and implementations.

Since last year’s plan, LSNC’s tech vibe focused very heavily on two major infrastructure elements: First, We cracked the code on integration of our Google Search Appliance with our Pika case management system, something we accomplished a few months back. (LSNC now targets and indexes 800,000+ Pika activity records with its GSA, and we have plans to ramp up our database targeting even further, in that regard.) Second, LSNC also evaluated and deployed a new telephone system, a process which still involves work on our end but is near completion. We never quite got around to the other five major “special attention” elements identified in last year’s plan, but you can see what those are and how they are stated in the new plan.

As the classic listserv valediction would say, HTH.